Abu Dhabi Airports celebrates Customer Service Week
Abu Dhabi Airports celebrated last week Customer Service Week, in recognition of the crucial role played by its customer services agents in ensuring the highest standards of excellence and customer happiness across Abu Dhabi Airports’ facilities and terminals.
Starting on the 1st of October and continuing throug to the 5th, Abu Dhabi Airports marked the occasion with a number of activities and events. Every day of the week a senior member of Abu Dhabi Airports’ leadership team took on the role of a customer service agent at AUH, serving passengers and airport visitors alongside fellow employees at the Capital’s airport. The participating executives included the company’s CEO, DCEO, and CCO.
The week-long celebration is the result of Abu Dhabi Airports’ commitment to enhancing employee engagement and the National Program for Happiness and Positivity. In addition to the participation of the senior executive team all customer service agents across Abu Dhabi Airports’ facilities and terminals received personalized letters of appreciation for their hard work and continued service and dedication to bringing positivity and happiness to travelers across Abu Dhabi.
Bryan Thompson, CEO of Abu Dhabi Airports, said: “At Abu Dhabi Airports we seek to embody the renowned Arabian hospitality, and our focus on customer service this week comes in recognition of the fact that our customer service agents are the face of our business. From the moment travelers arrive, to the moment they depart, our customer service agents work hard to ensure everyone’s needs are met with positivity and happiness.”
Customer Service Week is a celebration of the importance of customer service and of the people who serve and support customers on a daily basis. The event is celebrated annually during the first full week in October by customer-oriented businesses and organizations around the world that recognize the importance of customer service excellence to their success.
About Abu Dhabi Airports
Abu Dhabi Airports is a public joint-stock company wholly owned by the Abu Dhabi Government. It was incorporated by Amiri Decree number 5, issued on 4 March 2006, to spearhead the development of the Emirate’s aviation infrastructure. In September 2006, Abu Dhabi Airports assumed responsibility for the operation and management of Abu Dhabi and Al Ain International Airports. In 2008, Abu Dhabi Airports added Al Bateen Executive Airport (an exclusive business aviation airport), as well as Sir Bani Yas and Delma Island Airports to its portfolio. These airports are geared to serve the various segments of air travelers, the aviation marketplace, and will help contribute to Abu Dhabi’s development as a destination for both business and leisure tourism.
Currently under way is the multi-billion dollar re-development and expansion of Abu Dhabi International Airport designed to increase the overall capacity of the airport.
