Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Top 3 CMO Priorities for Marketing Excellence in 2025
With increased pressure to deliver growth and support cross-functional work, Gartner, Inc. has identified three priorities for CMOs to deliver marketing excellence in 2025.
These priorities include:
Transcending disruption by bridging the gap between marketing strategy and operations
Elevating enterprise-wide impact by leading marketing to deliver differentiation
Maximizing marketing’s yield by prioritizing customer journey investments
“Marketing faces extraordinary...
APAC deal volume dips 4.8% YoYÂ
A total of 11,808 deals (mergers & acquisitions (M&A), private equity and venture financing deals) were announced in the...
AI in Business
Amazon Web Services in collaboration with International Data Corporation (IDC) today released a new whitepaper which reveals that early artificial intelligence (AI)...
Elevating workplaces
In a city as vibrant and forward-thinking as Dubai, where innovation fuels business growth, a well-designed workspace is more than just a necessity—it’s...
10 Essential Metrics to Consider Before Expanding Your Small Business
By Melinda Emerson
SmallBizLady: Expanding a small business is an exciting prospect, but it’s also a significant...
Assessing the Potential of a MoU for Secondary Real Estate Financing Solutions
The Saudi Real Estate Refinance Company (SRC), a Public Investment Fund (PIF) Company,...
Qatar's non-energy private sector continues to expand in July
Qatar's non-energy private sector continued to expand at the start of the second half of 2024,...
Netflix subscriber base surged 500% in a decade, reaching 277 millionÂ
Despite the steady rise in its prices, the number of people subscribing to Netflix services has snowballed over...
Underutilizing HR Tech: Only 24% Maximize Business Value
Gartner: Less than one-quarter of HR employees (24%) reported that their organization’s HR function is deriving the...
The Success Guidebook Opens the Door to Bold New Possibilities
Most people don’t realize they are already wildly successful, says master life coach and bestselling author...
Hayy Jameel to Become the New Home of Alliance Française Saudi Arabia
Alliance Française to Open at Hayy Jameel in Jeddah
From left to right: Larry...
