Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
Uber’s Net Revenue Down 50% in Q2 of 2020 - COVID-19’s Impact on the Ride-Sharing App
COVID-19 disrupted many industries that were flourishing prior to...
ServeU and Edacom carry out Sanitization in MotorCity
 In line with the government’s efforts to curb the COVID-19 outbreak, Union Properties is initiating the disinfection,...
