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MENA Online Gifting Market Sees 62% Rise in Festive Sales

MENA Online Gifting Market Sees 62% Rise in Festive Sales The festive season fuels growth in MENA e-commerce platforms and gifting marketplaces, driven by special promotions, convenience, and rising interest in mobile shopping Online orders for gifting items in the MENA region are witnessing a surge during the year-end festive season, a new report found, suggesting impressive record sales. Leading gifting marketplace Flowwow reported an impressive 62...

Customer Service Leaders to Pilot Conversational GenAI in 2025

Customer Service Leaders to Pilot Conversational GenAI in 2025 Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc. A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
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