Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
Fintech and regtech will drive stronger future growth in Islamic Finance
Research* with leading Islamic Finance professionals reveals they expect fintech and regtech to make...
Findings of the 10th Meeting of IsDB Institute Board
Islamic Development Bank President and Chairman of IsDB Group, H.E. Dr. Muhammad Al Jasser, chaired the 10th meeting...
A transition risk facing insurers that may be more acute for takaful operators
Insurers have been at the forefront of many changes relating to climate...
Islamic finance in Indonesia fends off coronavirus chill
Islamic finance has thrived in Indonesia despite the coronavirus, with banks and fintech companies rushing to tap...
