Tag: middleeastarticle

MENA Online Gifting Market Sees 62% Rise in Festive Sales The festive season fuels growth in MENA e-commerce platforms and gifting marketplaces, driven by special promotions, convenience, and rising interest in mobile shopping Online orders for gifting items in the MENA region are witnessing a surge during the year-end festive season, a new report found, suggesting impressive record sales. Leading gifting marketplace Flowwow reported an impressive 62...

Customer Service Leaders to Pilot Conversational GenAI in 2025 Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc. A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...