Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
Mobility Services to Hit $842B in Revenue in 2021, $141B Less than in 2017
The ongoing COVID-19 pandemic and the social distancing rules forced millions...
Global Over-the-Counter (OTC) Drugs Market to Grow by 6%YoY and Hit $120.8B Value in 2021
Over the years, non-prescription or over-the-counter (OTC) medicine has become...
COVID-19 Puts Over Half of 2020 Passenger Revenues at Risk
The International Air Transport Association (IATA) released updated analysis showing that the COVID-19 crisis will...