Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Top 3 CMO Priorities for Marketing Excellence in 2025
With increased pressure to deliver growth and support cross-functional work, Gartner, Inc. has identified three priorities for CMOs to deliver marketing excellence in 2025.
These priorities include:
Transcending disruption by bridging the gap between marketing strategy and operations
Elevating enterprise-wide impact by leading marketing to deliver differentiation
Maximizing marketing’s yield by prioritizing customer journey investments
“Marketing faces extraordinary...
Cloud Threat Report Volume 7 Examines the Expanding Attack Surface
The cloud attack surface is as dynamic as the cloud itself. As organizations around the...
Worldwide Semiconductor Revenue to Decline 11% in 2023
Global semiconductor revenue is projected to decline 11.2% in 2023, according to the latest forecast from Gartner,...
How Cloud-Native Functions Can Help Telcos Meet Sustainability Goals
Telcos’ energy usage is under the microscope like never before.
A convergence of geopolitical tensions and climate...
71% of Manufacturers in the MEA Region are Pursuing a Digital-First Approach to Business
The manufacturing sector in the Middle East and Africa (MEA) region...
Lancement d'un marché pionnier de crédits carbone fractionnés basés sur des NFT, DCarbonX
DCarbonX permet l'échange de crédits carbone NFT pour les institutions agréées et...
Brazilian exports to Arab World climb 14.01% to USD 4.420 billion in Q1 2023
The Arab-Brazilian Chamber of Commerce (ABCC) reported a surge of 14.01...
Launch of a pioneering, fractionalised NFT-based carbon credit market, DCarbonX
DCarbonX enables trading in carbon credit NFTs for registered institutions and is the second climate...
Top Performing Brands Prioritize First-Party Data Acquisition and Advertising Agility
Gartner, Inc. released the list of Genius Brands within the latest Gartner Digital IQ Index,* identifying the...
Top 10 Semiconductor Buyers Decreased Chip Spending by 7.6% in 2022
The top 10 global original equipment manufacturers (OEMs) decreased their chip spending by 7.6%...
