Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Top 3 CMO Priorities for Marketing Excellence in 2025
With increased pressure to deliver growth and support cross-functional work, Gartner, Inc. has identified three priorities for CMOs to deliver marketing excellence in 2025.
These priorities include:
Transcending disruption by bridging the gap between marketing strategy and operations
Elevating enterprise-wide impact by leading marketing to deliver differentiation
Maximizing marketing’s yield by prioritizing customer journey investments
“Marketing faces extraordinary...
Key Business Risks Behind the Internet of Things
By Joe Robertson, Director of Information Security and EMEA CISO at Fortinet
Digitization is transforming how businesses operate....
7 Communications Strategies for the Construction Sector to Harness the COVID-19 Rebound
The construction industry is one of the most sensitive to economic cycles and...
New ACT-Accelerator strategy calls for US$23.4 billion international investment
The Access to COVID-19 Tools (ACT) Accelerator has today launched its strategic plan and budget for...
Oxford Business Report: the progress in digital inclusion
A new environmental, social and governance (ESG) intelligence report, produced by Oxford Business Group, maps out how...
88% of Middle East and North Africa Brands Changed Customer Experiences Due to the Pandemic
Sitecore® the global leader in digital experience management software, announced...
Pandora Papers to spark greater scrutiny of property
The latest release of offshore financial information has revealed little illegal activity, and will lack much of...
UAE asserts Strong Climate Action equals Strong Economic Growth at Pre-COP26 Meetings in Milan
The UAE has expressed its strong support for progressive climate action...
How to Allow Organizations Focus on Business Priorities?
Many people assume that support services for the products they buy are an unnecessary add-on to the...
With Cloud, CIOs can Help their Organisations Hit the Road to Net Zero
By: Andrew Brinded, SVP EMEA Sales, Nutanix
The information technology industry hasn’t always...
promote private participation in the sustainable development of the region
In order to facilitate collaboration towards promoting private participation in priority projects in Central America,...
Bank Negara Malaysia asks financial institutions for a substantial investment on climate risk management
Some of the most momentous announcements from Malaysia’s Joint Committee on...
