Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
UK construction output will contract by 10.3% in 2020
Moustafa Ali, Economist at GlobalData, a leading data and analytics company, offers his view on the...
Excess of crude supply already suppressed from US market
Following Energy Information Administration’s release of official weekly data on stocks, demand and supply of US...
Construction industry in India to contract by 1.7% as government announces extension of lockdown
The Indian construction industry is expected to contract by 1.7% in...
Russia counts on oil production growth as OPEC production cuts
As Russia’s statistic agency reports that 2019 was another year of record oil production, with...
Which country achieved the highest crude and condensate production
Norway is set to account for 57% of Northwest Europe’s total crude and condensate (liquids) production...
US assassination of Qassem Soleimani adds considerable uncertainty to an already unstable region, says GlobalData
Following the news (3 January 2020) that a US drone...
India set to contribute 53% of Asia’s new-build trunk pipeline length additions
India is expected to lead Asia’s oil and gas new-build trunk/pipeline length additions,...
Oil and gas industry gearing up for robotics adoption to drive productivity and efficiency, says GlobalData.Â
The oil and gas industry is gearing up to...