Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
Google's $5.4 billion acquisition more than doubles Gafam 2021Â cybersecurity spend
Google, Amazon, Facebook, Apple, and Microsoft (GAFAM) spent $2.4B in 2021 fending off cyber-attacks. And...
Google, Facebook, and Amazon to account for 64% of US digital ad spending this year
eMarketer: US digital ad spending will soar past $200 billion this...
YouTube Hit 34.6B Monthly Visits, more than Facebook and Twitter Combined
The world's largest social media platforms continued their impressive growth in 2021, with no...
Five US Billionaires Added $355B to Their Collective Wealth Amid COVID-19 Crisis
The US top billionaires did extremely well during the COVID-19 pandemic, growing their...
