Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
Communicators have had to keep one step ahead of an ever-moving situation since the COVID-19 outbreak, playing a key role in supporting and reassuring...
 Investing in Children is the Roadmap for Sustainable Future
Investing in children is a major path to achieving sustainable development in climate change, health care,...
Enhancing Readiness for Omicron (B.1.1.529): Technical Brief and Priority Actions for Member States
Enhancing Readiness for Omicron (B.1.1.529): Technical Brief and Priority Actions for Member...
Rising infectious disease rates continue to drive ME&A clinical laboratory services, according to latest research
Managing the rise of infectious diseases and how they are...
Mindshift Capital Fund invests in ground-breaking women’s healthtech platform Rosy
Global women-led, gender-lens VC fund Mindshift Capital has invested in women’s health and wellness platform Rosy, as part...
Pre-Cyber Monday Digital Sales Up 18% Despite Higher Prices, Smaller Discounts, and Fewer Products
Early holiday shopping is driving an increase in digital sales this...
How are Investments Affected by High Unemployment Rate?
The unemployment rate jumped in April 2020 to a level not seen since the 1930s. The unemployment...
General insurance industry in India to reach US$36.4bn in 2024
The general insurance industry in India is projected to grow from INR1.9 trillion (US$27.7bn) in...
10 Global health issues to track in 2021
2020 was a devastating year for global health. A previously unknown virus raced around the world, rapidly emerging...
Global partnership to make available 120 million affordable, quality COVID-19 rapid tests for low- and middle-income countries
A set of agreements to make available, for...
Pandemic Threatens Human Capital Gains of the Past Decade
The COVID-19 pandemic threatens hard-won gains in health and education over the past decade, especially in...
New Survey Shows Business Travellers Look to Employers to Implement New Health and Safety Measures
As business travel came to a standstill in early 2020,...