Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
AI and digital employee experiences are on the cusp of mainstream adoption
Everyday AIÂ and digital employee experience (DEX) are projected to reach mainstream adoption in...
Sudan conflict and refugee crisis
Multi-country External Situation Report #3, covering the reporting period July 2024
Sudan conflict and refugee crisis, Multi-country External Situation Report...
Japan's July Inflation Rises For Third Successive Month To 2.7%
By Sana TahirÂ
Forbes Middle East: Japan's core consumer price index (CPI), which excludes fresh food items,...
United Nation endorsees heritage Malta's
Heritage Malta's Underwater Cultural Heritage Unit (UCHU) is proud to announce that the United Nations Ocean Decade has officially endorsed...
Qatar's non-energy private sector continues to expand in July
Qatar's non-energy private sector continued to expand at the start of the second half of 2024,...
Humanitarian pauses vital for critical polio vaccination campaign in the Gaza Strip
https://www.who.int/news/item/16-08-2024-humanitarian-pauses-vital-for-critical-polio-vaccination-campaign-in-the-gaza-strip
WHO -Statement-Jerusalem/Cairo/Amman: Two rounds of a polio vaccination campaign are expected to be...
Water Park Investments Boost Occupancy and Revenue in Middle East Resorts
The Kingdom of Saudi Arabia is on track to have 320,000 new hotel rooms by 2030...
WHO invites mpox vaccine manufacturers to submit dossiers for emergency evaluation
WHO urges broader research strategy for countries to prepare for the next pandemic
WHO has...
Gold market comment on behalf of Chris Weston
Market analysis on behalf of Chris Weston Head of Research at Pepperstone
The wind is to gold’s back...
Six steps to confidently manage data privacy in the age of AI
The speed with which artificial intelligence (AI), generative AI (GenAI) and large language...
EUR/USD Forecast as Risk Appetite Improves in the Markets
Market analysis on behalf of Rania Gule Market Analyst at XS.com
The EUR/USD pair rose above the...
Gold Declines, Eyes on Upcoming US DataÂ
Market analysis on behalf of Mazen Salhab Chief Market Strategist MENA in BDSwiss
Gold prices dropped to their lowest...