Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
Bringing project finance will be a key factor for success in the Middle East’s projects market in 2021, according to GlobalData’s MEED. The company reviewed...
Divergent economic outlooks for North and South Americas’ oil and gas producing countries, says GlobalData
Operators in the Americas region have had to manage projects...
Middle East remains on track to bring significant refining capacity online
After years of talk about the declining role of oil in the global economy,...
Private Partnership (PPP) workshop is now available in five locations
A comprehensive five days’ workshop aims to provide an in-depth understanding of how PPPs work,
from...
