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Customer Service Leaders to Pilot Conversational GenAI in 2025

Customer Service Leaders to Pilot Conversational GenAI in 2025 Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc. A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...

Travel Media Industry

Travel Media Industry by Sara Lebow EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
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Renewable resources discussions grow multifold in 2020 as fossil fuel demand dwindles

Renewable resources discussions grow multifold in 2020 as fossil fuel demand dwindles ‘Renewable energy’ mentions in oil and gas companies’ earnings transcripts increased by over...

WeChat Brand Worth $68B, More than Three Major Chinese Banks

WeChat Brand Worth $68B, More than Three Major Chinese Banks As the leading social networking app in China and the fifth most widely used globally,...

Empowering communities with correct information about COVID-19

In public health emergencies such as the on-going COVID-19 pandemic, one essential lifesaving action is risk communication. This is because people have a right...