This increase is partially due to the pandemic. Use of mobile messaging apps during the quarantine is up, as users seek alternative modes of communication with loved ones while shelter-in-place measures continue. April survey data from GlobalWebIndex found that 19% of US internet users said they’re spending more time on messaging services as a result of the pandemic.
But even before the pandemic, there has been a gradual shift away from traditional texting to messaging apps. Our latest forecast includes new data indicating that Facebook Messenger, WhatsApp, Apple iMessage and others were experiencing strong growth in engagement even before the pandemic.
Messaging apps’ advanced functionality — the ability to share videos, GIFs and memes is simpler through messaging apps than through text messaging — is a driver in adoption across many demographics. In the future, Messenger Rooms — Facebook’s answer to Zoom video conferencing — could also drive more time spent with Messenger (our forecast was finalized before Facebook announced Messenger Rooms).
As messaging app usage surges, marketers should think of messaging like consumers do. It’s less about sending written messages and more about using the full array of creative tools to share and connect. And pay attention to the evolution of Messenger Rooms. If consumers gravitate toward this style of video chatting over alternatives like Zoom, it could become another platform to connect with customers or a new cross-team marketing tool.
