Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Top 3 CMO Priorities for Marketing Excellence in 2025
With increased pressure to deliver growth and support cross-functional work, Gartner, Inc. has identified three priorities for CMOs to deliver marketing excellence in 2025.
These priorities include:
Transcending disruption by bridging the gap between marketing strategy and operations
Elevating enterprise-wide impact by leading marketing to deliver differentiation
Maximizing marketing’s yield by prioritizing customer journey investments
“Marketing faces extraordinary...
Deloitte unveils Six Forces Shaping the Future of Consumer at Retail Leaders
Deloitte, the leading global professional services firm, took center stage as the official...
The Next Evolution of Partner Autonomy: Why Partners Should Build Their Business With Nutanix
By: Shaista Ahmed, Director Channel, Alliances, OEM & Distribution – Emerging...
Top 100 Arab Family Businesses 2024
Forbes Middle East: Big homegrown businesses in the Middle East are not only economic entities but also cultural and...
The IMF greenlights $1.2 billion loan to Jordan for economic reforms.
The Executive Board of the International Monetary Fund (IMF) approved today a four-year arrangement...
Ooredoo Group Recognized Among Top 5 Sustainability Leaders
Ooredoo Group, a leading telecommunications company, has achieved a prestigious ranking among Forbes Middle East's Sustainable 100,...
Notable Green Impact Initiatives Backed By 8 Billionaires During COP28
By Hagar Omran
Forbes Middle East : Eight billionaires—Bernard Arnault & family, Chairman and CEO of LVMH Moët...
 North America companies dominate Forbes 2000 list with $19.3 trillion revenue in 2023
Companies headquartered across the North America region accounted for 38% ($19.3 trillion)...
