Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Top 3 CMO Priorities for Marketing Excellence in 2025
With increased pressure to deliver growth and support cross-functional work, Gartner, Inc. has identified three priorities for CMOs to deliver marketing excellence in 2025.
These priorities include:
Transcending disruption by bridging the gap between marketing strategy and operations
Elevating enterprise-wide impact by leading marketing to deliver differentiation
Maximizing marketing’s yield by prioritizing customer journey investments
“Marketing faces extraordinary...
The US top billionaires did extremely well during the COVID-19 pandemic, growing their already-huge fortunes to a new record high.
According to data presented by...
The Commonwealth Secretariat and the International Islamic Trade Finance Corporation (ITFC) have signed a Memorandum of Understanding (MoU) to collaborate on key areas of...
The European Commission and the European Investment Bank (EIB) signed an ambitious Guarantee Agreement through which the European Commission will support up to €26.7...
SuperRare average artwork price plunged by 50% in the last 50 days
Artists and investors in the leading non-fungible token (NFT) marketplace SuperRare are staring at an...
Retaining employees amidst record-breaking attrition rate
By Gerhard Hartman, Vice President, Medium Business for Sage Africa & Middle East
The world over, local companies struggle to hold...
Cryptocurrencies back in limelight amidst Russia-Ukraine crisis
Cryptocurrencies are not only becoming a part of the global financial system but also a part of international...
Automation is Making Humanity More Essential at Work
Over the past century, fears of mass joblessness from automation have come and gone in waves. More...
Middle East leaders optimistic towards global economic growth in 2022
Revealed today, the Middle East findings of the 25th edition of PwC’s global CEO survey...