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Customer Service Leaders to Pilot Conversational GenAI in 2025

Customer Service Leaders to Pilot Conversational GenAI in 2025 Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc. A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...

Top 3 CMO Priorities for Marketing Excellence in 2025

Top 3 CMO Priorities for Marketing Excellence in 2025 With increased pressure to deliver growth and support cross-functional work, Gartner, Inc. has identified three priorities for CMOs to deliver marketing excellence in 2025. These priorities include: Transcending disruption by bridging the gap between marketing strategy and operations Elevating enterprise-wide impact by leading marketing to deliver differentiation Maximizing marketing’s yield by prioritizing customer journey investments “Marketing faces extraordinary...
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Five US Billionaires Added $355B to Their Collective Wealth Amid COVID-19 Crisis

The US top billionaires did extremely well during the COVID-19 pandemic, growing their already-huge fortunes to a new record high. According to data presented by...

Common wealth Signs MoU with the International Islamic Trade Finance Corporation

The Commonwealth Secretariat  and the International Islamic Trade Finance Corporation (ITFC)  have signed a Memorandum of Understanding (MoU)  to collaborate on key areas of...

European Commission and EIB sign an Agreement to enable further investments worldwide

The European Commission and the European Investment Bank (EIB) signed an ambitious Guarantee Agreement through which the European Commission will support up to €26.7...

China accounts for three of top five VC funded startups APAC region in 2021

China accounts for three of top five VC funded startups APAC region in 2021 Venture capital (VC) investors are keeping an eye on the startups...

SuperRare average artwork price plunged by 50% in the last 50 days

SuperRare average artwork price plunged by 50% in the last 50 days Artists and investors in the leading non-fungible token (NFT) marketplace SuperRare are staring at an...

Acute hepatitis of unknown a etiology

Acute hepatitis of unknown aetiology – the United Kingdom of Great Britain and Northern Ireland On 5 April 2022, WHO was notified of 10 cases...

Retaining employees amidst record-breaking attrition rate

Retaining employees amidst record-breaking attrition rate By Gerhard Hartman, Vice President, Medium Business for Sage Africa & Middle East The world over, local companies struggle to hold...

Cryptocurrencies back in limelight amidst Russia-Ukraine crisis

Cryptocurrencies back in limelight amidst Russia-Ukraine crisis Cryptocurrencies are not only becoming a part of the global financial system but also a part of international...

Automation is Making Humanity More Essential at Work

Automation is Making Humanity More Essential at Work Over the past century, fears of mass joblessness from automation have come and gone in waves. More...

Using Technology to Set Your Small Business Up for Success in 2022

Using Technology to Set Your Small Business Up for Success in 2022 By: Jacob Chacko, Regional Director - Middle East, Saudi & South Africa at...

JP Morgan Chase job postings hint expansion plans in China

JP Morgan Chase job postings hint expansion plans in China JP Morgan Chase & Co listed over 350 job postings in 2021 in China and...

Middle East leaders optimistic towards global economic growth in 2022

Middle East leaders optimistic towards global economic growth in 2022 Revealed today, the Middle East findings of the 25th edition of PwC’s global CEO survey...