Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
Nigeria’s construction industry to recover and grow by 3.9% in 2021
Nigeria’s construction industry declined by 7.7% in real terms in 2020, hit by both...
Asia to spearhead global trunk/transmission pipeline length additions by 2025, says GlobalData
Asia is expected to drive the global planned and announced trunk/transmission pipeline length...
India to dominate global ammonia capacity additions by 2025
The global ammonia industry is poised to register a total growth of 23% from 230.88 million...
Strong recovery expected for Spanish construction industry in 2021 with 7.4% expansion
Following the release of data from the Spanish National Statistics Institute (INE) showing...
UK construction output growth accelerates despite new lockdown measures and Brexit difficulties
Following the release of data from the Office for National Statistics (ONS) showing...
Russia, Iran and the US to lead globally in terms of methanol capacity additions by 2030
Global methanol capacity is poised to see considerable growth...
Morgan Stanley and Evercore were top M&A financial advisers by value and volume in oil and gas sector for Q1-Q3 2020, says GlobalData
Morgan Stanley...
Card payments in Indonesia to slowdown in 2020 as consumer spending plummets
COVID-19 pandemic has hit the Indonesian payment market as consumers are staying away...
Bringing project finance will be a key factor for success in the Middle East’s projects market in 2021, according to GlobalData’s MEED. The company reviewed...
Global power industry tenders: Thermal technology up 22% in August 2020
Thermal technology tenders activity in August 2020 saw 182 tenders announced, marking a rise...
Growing digitalization makes the oil and gas industry more vulnerable to cyberattacks
The oil and gas industry is increasingly relying on digital technologies to transform...