Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
Lagos slumps as travel to Africa displays double-digit growth
During the coming five months, August – December 2017, there will be 16% fewer airline seats...
Exclusive interview: Easing access to finance for scale-ups – Kenan Colpan, CEO of ITU ARI Teknopark
Chairman, World Business Angels Investment Forum (WBAF)
The ITU ARI...
Taking yet another step to promote Cyber Security in the Middle East region, ITA-Oman and OCERT in collaboration with White Paper Summit and Nispana...
Is Bitcoin A Worthwhile Investment Option?
A couple years ago the U.S. Commodities Futures Trading Commission designated Bitcoin as a commodity, which was a somewhat...
 Launching  ‘FinTech Abu Dhabi Innovation Challenge’
Abu Dhabi Global Market (ADGM) and KPMG have  come together to launch the first ever FinTech Abu Dhabi Innovation Challenge on 22 October 2017 in Abu Dhabi to enable start-ups to access industry-leading solutions that...
Political, Economic, Social and Catastrophic Risks are discussed at RIMS CANADA CONFERENCEÂ
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 TORONTO – SEPTEMBER 24 – 27
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Canada’s thriving risk management community will convene at the...
Machinery makers eye Sharjah Plastics Show
Led by India, foreign interest rising at Plastivision Arabia 2017
The rapid expansion of the GCC’s downstream industry is a...
Sage 300 User Conference to focus on VAT
Sage, the market and technology leader for integrated accounting, payroll and payment systems, is to host an...
S&P Global Confirms Ratings of International General Insurance Group
Global has confirmed the financial strength and counterparty credit rating of A-/Stable for International General...
Heads of State and business leaders to gather once again in Sharm El Sheikh for Africa 2017
The Ministry of Investment and International Cooperation of...
Growth of responsible investment in Japan & Malaysia to constitute core case studies at Global Ethical Finance Forum
Under the patronage of the Scottish Government...
Compelling Mozilla-backed research (www.Mozilla.org), carried out by Research ICT Africa, finds that significant barriers to internet access remains in four African countries – Rwanda,...