Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
NYU Security Researchers at Black Hat Reveal How to Protect
the Power Grid From Low-Budget Attacks
Cyberattacks against power grids and other critical infrastructure systems have...
4 leadership takeaways from the UK election
According to Nigel Nicholson, Professor of Organisational Behaviour at London Business School, there are four universals that apply...
Impres performs first case studies in California
Case studies of the infrastructure projects California High Speed Rail and San Francisco AirTrain Extension have recently...
Digitization of Energy Industry in Saudi Arabia
SAP is partnering with Saudi Aramco in creating a new solutions platform to enable Saudi Aramco to launch...
ITE is proud to announce its top-level speakers and sponsors for the 2017 edition of the globally recognised Africa Oil Week, the world’s longest running...
Transforming Abu Dhabi into a smart city
13-14 November 2017
Advanced Conferences & Meetings (ACM) is launching the Abu DhabiDigital Transformation Summit on 13-14 November2017 in...
SEDCO Capital and Shariah compliant investments
As some unethical practices remain unchecked, there is a greater need to improve ethical behaviour, especially in the financial...
Passenger benefits to include access to over 200 unique destinations, seamless travel experience and frequent flyer programmes alignment
Partnership includes an expansive codeshare agreement, schedule...
ABB wins $30 million order to upgrade Nordic HVDC link
ABB AbilityTM MACHTM control system will boost energy exchange in upgrade of Sweden-Denmark Konti-Skan link
ABB...
Palestinian Central Bureau of Statistics (PCBS)
Decrease in the Consumer Price Index during June, 06/2017
The overall CPI for Palestine during June 2017 decreased by 0.96%...
Hosting Africa Hotel Investment Forum (AHIF) generates a seven-figure economic boost
The significant economic benefits to host countries of the influential Africa Hotel Investment Forum...