Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
Robotics Industry
The global demand for robotics has been shifting back and forth over the past years, with the pandemic-driven sales boom followed by stagnation...
Approaches on climate action
OECD: Five international organisations today released a landmark report that outlines pathways for co-ordinated approaches on climate action, carbon pricing, and...
Market comment
Market analysis on behalf of Dilin Wu Research Strategist at Pepperstone
24th October 2024
The DXY is ramping up, continuously breaking through one resistance level after...
GCC HR Market Strategies: Projected at $5.48 Billion by 2032
Following the success of HR Forum Qatar in May 2024, which garnered widespread acclaim for...
ECB Day To Bring Back-To-Back Cuts
Today’s market analysis on behalf of Michael Brown Senior Research Strategist at Pepperstone
 Digest – Sterling slumped yesterday on cool UK CPI figures,...
Market Thoughts – A Trip Along The Path Of Least Resistance
Today’s market analysis on behalf of Michael Brown Senior Research Strategist at Pepperstone
 Digest – Stocks notched fresh...
Do Inflation Data and the Fed Minutes Support Stability?
Written by: Rania Gule, Senior Market Analyst at XS.com
The USD/JPY pair is currently experiencing stability after...
Humanoids robots are ready to work
The advent of OpenAI’s ChatGPT in 2022 revolutionized humanoid robotics, allowing for task execution without explicit programming. As developed...
Global insurance consumers are ready for AI
GlobalData: Technology is becoming increasingly indispensable to the insurance industry, whether it is using artificial Intelligence (AI) and...
United Against Outbreaks
WHO: The Heads of the International Monetary Fund (IMF), the World Bank Group (WBG), and the World Health Organization (WHO) have agreed...
Elevating workplaces
In a city as vibrant and forward-thinking as Dubai, where innovation fuels business growth, a well-designed workspace is more than just a necessity—it’s...