Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
The clock is ticking
Towards a decent level of income?
Clint Flores
Economist and former Maltese PSC Ambassador
Avid readers of finance and financial academics are quite familiar...
Amazon Parcel Missing? Everything you need to know
According to a survey conducted by Consumer Reports, one in ten people had at least one package stolen...
China zero-COVID policy to weigh on global supply chains
The continued outbreak of new variants of COVID-19 has forced the Chinese authorities to instate strict...
Bank Negara Malaysia asks financial institutions for a substantial investment on climate risk management
Some of the most momentous announcements from Malaysia’s Joint Committee on...
 Climate Challenge as Economic Opportunity
UAE Minister for Industry and Advanced Technology, and Special Envoy for Climate Change, His Excellency Dr. Sultan Ahmed Al Jaber,...
