Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
Key Business Risks Behind the Internet of Things
By Joe Robertson, Director of Information Security and EMEA CISO at Fortinet
Digitization is transforming how businesses operate....
Findings of the 10th Meeting of IsDB Institute Board
Islamic Development Bank President and Chairman of IsDB Group, H.E. Dr. Muhammad Al Jasser, chaired the 10th meeting...
Tourism, retail expected to fuel Dubai’s economic growth in 2022
Dubai economy is expected to see sustained economic growth in 2022 supported by an expected...
Mindware and EC-Council Sign Agreement in MENA Region to Develop Cyber Security Awareness and Skills
With digital threats on the rise, Mindware, one of the...
How are Investments Affected by High Unemployment Rate?
The unemployment rate jumped in April 2020 to a level not seen since the 1930s. The unemployment...
To Help Companies Prepare for Increased Risk of Covid-19 Cyberattacks
For the 4th year in a row, W7Worldwide is the communications partner of one of the biggest and...
Global Mobility Services Revenue to Plunge by $450bn Amid COVID-19 Crisis
As the coronavirus crisis rages, public life in all countries is grinding to a...
Technology sector stocks most profitable with 30% average ROI in the last 12 months
Data gathered by Buyshares.co.uk indicates that the technology sector stocks are most profitable...
More than 50% of German Companies Expect Major Revenue Drop in 2020
The coronavirus outbreak has caused a significant impact on European companies, confronting them...
COVID-19 hampers oil and gas services industry business outlook
The COVID-19 pandemic impact has devastated crude oil demand as the majority of the end user...