Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
Almost 25% of UK’s internet users own smart home devices, double the global average
Smart home devices continue to appeal to consumers globally as they...
YouTube Hit 34.6B Monthly Visits, more than Facebook and Twitter Combined
The world's largest social media platforms continued their impressive growth in 2021, with no...
Five US Billionaires Added $355B to Their Collective Wealth Amid COVID-19 Crisis
The US top billionaires did extremely well during the COVID-19 pandemic, growing their...
Global Over-the-Counter (OTC) Drugs Market to Grow by 6%YoY and Hit $120.8B Value in 2021
Over the years, non-prescription or over-the-counter (OTC) medicine has become...
US Bank Loans to Reach $10 Trillion Monthly Milestone
According to data provided by LearnBonds.com, loans and leases in Bank Credit of all commercial banks...
