Customer Service Leaders to Pilot Conversational GenAI in 2025
Gartner: Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
A Gartner survey of 187 customer service and support leaders conducted in July through August 2024 found 44% of leaders report exploring a customer-facing GenAI voicebot, in addition to 11%...
Travel Media Industry
by Sara Lebow
EMARKETER: The travel media networks industry is a dynamic and evolving sector, constantly adapting to shifts in technology, consumer behavior, and global trends. As digital platforms, influencers, and content creators play a larger role, traditional media players must innovate to stay relevant. With increasing competition, the industry's future will be shaped by how effectively it leverages new technology, delivers authentic content,...
According to Nigel Nicholson, Professor of Organisational Behaviour at London Business School, there are four universals that apply in both politics and business.
First, leadership...
ICT Energy Efficiency Discussed in DubaiÂ
As the region’s countries continue to inch closer to establishing knowledge-based economies and ICT becomes an integral part of...
 Who is the EY World Entrepreneur Of The Year 2017?
Murad Al-Katib, President and CEO of Saskatchewan-based AGT Food and Ingredients Inc., was this evening...
How to Manage the growth of data in the telecoms industry
Data traffic growth is undoubtedly having a huge impact across the telecoms industry. This...
At last week’s Nor-Shipping event, The Mission to Seafarers hosted a panel debate attended by leaders in seafarer welfare to discuss the very real...
Birzeit University breaks into QS World University Rankings
For the first time, Birzeit University has been listed in the 14th edition of the “QS World...
AAVVA launched their first Ramadan Collection in Galeries Lafayette yesterday. Founded by Ahmad Ammar and Vincenzo Visciglia the brand brings architectural insights into fashion....
Hudayriat Island to transform into vibrant and sustainable community
The UPC and strategic project partners kick start plans to create a thriving 30km waterfront community...