What are the Critical Success Factors for Middle East Manufacturers?
By: Terri Hiskey, Vice President of Product Marketing for Manufacturing at Epicor Software.
It’s an exciting time, with manufacturers gearing up for growth, investing in equipment, new manufacturing modalities such as 3D printing, and software to support digital transformation and new collaborative, connected factory floor competencies.
Expect cloud, the Internet of Things (IoT) and analytics to be key areas of technology investment for manufacturers across the region. While these have been topics of conversation and exploration for a while, manufacturers are now moving past the design and concept stage to full-on production execution and deployment of these technologies.
Cloud – from strategy to action
Now is the time for Middle East manufacturers to put a cloud readiness plan into action. The cloud is quickly levelling the playing field, enabling even smaller manufacturers to leapfrog older, more established manufacturing players.
Aside from bringing about improvements in responsiveness, agility and costs, the cloud is helping businesses transform. As manufacturers shift away from traditional on premises systems to cloud-based ERP they are taking advantage of new capabilities to transform their business and optimize processes. What’s more, it’s enabling the surfacing of information from even the most far-flung and darkest recesses of the organization and transforming this data into insights necessary to run and drive their business.
The IoT Imperative – Start Small, Start Today
The application of Big Data and the IoT continues to offer growth opportunities as insights gleaned from various internet-connected devices enable even more targeted customer engagement and business revenue channels as well as the ability to support operational efficiencies. The McKinsey Global Institute says that despite the immense potential factories have for value creation in the IoT era, an estimated 70 percent of data captured in manufacturing goes unused.
While most manufacturers recognize the promise of the IoT, many—especially small and midmarket manufacturers—have taken a “wait and see” approach because IoT initiatives can seem daunting. They don’t have to be. You don’t need to boil the ocean; there are likely processes that can be IoT and/or cloud enabled that represent low-hanging fruit in your manufacturing organization. Start there (and start now!).
According to PriceWaterhouseCoopers, 55% of businesses will see ROI from the IoT in two years or less. This means manufacturers who have begun to put the IoT to work may already be starting to gain traction with these initiatives. To this end, it’s important to get moving with understanding how and where the IoT can aid your business.
Retool Your Business for the Next-Gen Workforce
Much has been written about the so-called “Great Shift Change,” as Baby Boomers head toward retirement and Millennials continue to enter the workforce in droves. Today more than 1 in 3 workers are Millennials and they now comprise the largest faction of the workforce.
Regional manufacturers must re-think their relationship with these digitally-literate workers and retool their organizations to leverage technology to motivate and empower this next-generation workforce. Sitting at the intersection of workers and systems to unite information and execution, technology plays a vital role in reducing complexity, improving the quality of work life, and enhancing productivity. Business systems that are intuitive and accessible can assist Millennials wanting to have an immediate impact in the workplace.
Stepping Up to “Servitization”
In the past few years, we’ve seen the emergence of new disruptive business models, and this trend is only set to continue. For example, the emergence of the “distribu-facturer” where distributors—under pressure to provide more customer value—are now adding services such as light manufacturing or kitting, and manufacturers are doing the same to extend their value by offering field service and maintenance options.
As organizations align their offerings to meet a wider array of needs and requirements throughout the customer journey, this creates opportunities to capture greater revenues and competitive differentiation. But as they branch out to serve a broader range of customer needs, and get closer to the end consumer, customer experience becomes more critical.
Embracing analytics for better decision making
With globalization and disintermediation, supply chains have gotten more complex and business more competitive. Supply chain visibility and responsiveness is key to know when there are deviations to plan and move quickly to ensure customer obligations can be met. Over the years manufacturers have leaned out manufacturing processes and cut costs as much as possible. The supply chain is fast becoming “the new frontier” for opportunities to lower costs, improve responsiveness and reduce risk.
The customer experience imperative mandates widespread collaboration and visibility across the entire manufacturing value chain―shop floor operations and top floor operations must be connected. Siloed systems that stand in the way of a clear “line of sight” from the manufacturing floor to the finance office will impede organizations.
Manufacturers must be able to make sense of business data quickly to understand the greatest business opportunities and threats that must be addressed to support growth and profitability—and be able to answer key questions about their business such as:
- How are we doing sales-wise, up/down, month-over-month and by territory?
- What are the inventory levels, how much is in stock versus demand?
- What is the status of our outstanding accounts payable (AP), accounts receivable (AR) and cash flow?
- How are we tracking regarding on time shipment performance, supplier/procurement scorecard, waste/cost on the manufacturing floor, etc.?
This enables course corrections and fine tuning of go-to-market strategies, customer management, planning and inventory management, and financial health.
Seizing the Day with Strategic Technology Investments
This time of year is an important one for Middle East manufacturers; it’s time for smart strategic moves. Focused investments in the cloud, the IoT and analytics will enable manufacturers to seize opportunities today, and also be prepared to embrace change and whatever lies ahead in 2019 and beyond.